Who we are
Our website address is: https://downtoearthproducts.com.
Overview
DTEP, LLC., is a simple business, with simple philosophies. We provide you with this privacy policy to help you understand what happens when you provide us with your information when you use or visit out sites, when you transact with us, what information, if any, may be gathered during your visit, and how we may use such information. By visiting our sites, you signify you consent to the practices and policies in this notice.
Browsing Our Site
This policy applies to the information practices of DTEPStore, DTEP, DTEP-Archive, Down to Earth Products and its affiliates (collectively, “we,” “us” or “our”). In general, you can browse this web site without telling us who you are or revealing personal information about yourself. We may gather non-personal navigational information about where visitors go on our web site and information about the technical efficiencies of the site (i.e., statistics about web server activity, the type of data visitors access, referrer information, search engine performance, geographic information, browsers, platforms, server errors, items and information placed into abandoned shopping carts, and so on). We regularly analyze and use this information to deliver updated content and to support and enhance our relationship with you when you visit our site, through both advertising, keyword and press promotion.
Information We Collect and How We Use It
You will need to provide information about yourself if you choose to make a purchase from us, register on this site, create an account, sign up for an e-mail list or converse with us by e-mail. When you transact with us, we may collect from you personal information such as your name, billing and shipping addresses, customer service inquiries, telephone number, email address and usernames or passwords. We may collect information about products, services and features that you visit or use, how frequently you use them, location data and other information about mobile devices used to access and interact with us, and your responses to any offerings or advertisements we present to you. This information will be used for fraud protection purposes, to fulfill orders, to pre-authorize or complete a sale, to respond to inquiries, to communicate with you regarding our site and services, to personalize the content and offerings to you, to conduct research about use of our sites by our users, and to provide other information that may be of interest to you. We may also collect any information about gift recipients in this same manner if this feature is active within the site.
If you have signed up to receive email offers from us and at any time you’d like to stop future delivery of these email offers, simply follow the removal instructions located at the bottom of each message. Please be aware, however, that even if you request to be removed from our email marketing list, you understand and agree that we may still contract you by email regarding any orders that you place with us.
How We Share Information
We do not sell personal information to third parties, but may in the normal course of business, provide this information to our agents, representatives, contractors, warehouses, and service providers that help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, maintaining databases, and administering and monitoring email inquiries. Because we do rely on 3rd parties when conducting a sale with you, you should become familiar with the privacy policy of these companies as it relates to your transaction with us.
We use Amazon Payments as a secure online 3rd party payments processor. You may find the Amazon Payments privacy policy at: https://paymentservices.amazon.com/privacy
We use DoItBest Corp as a fulfillment service for certain products/orders. You may find the DoItBest Corp privacy policy at: https://www.doitbest.com/privacy-policy
We use PayPal as a secure online 3rd party payments processor. You may find the PayPal privacy policy at: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
As part of our marketing strategy, we may periodically leverage Google AdWords to reach out to you:
You may find Google AdWords Privacy Statement at: https://policies.google.com/privacy
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our web site, the site or the public.
By using this web site, you agree that information collected on this site can be used for all purposes stated within this policy.
Our use of Cookies
We implement the use of Cookies on this website and have devised a distinct policy to elucidate their comprehension and utilization. We kindly request that you refer to the designated page to gain a comprehensive understanding of our Cookie Policy.
Protecting Children
Our sites and services are intended for a general audience although children under the age of thirteen should not register without the consent of a parent or guardian.
Site Security
While we implement security measures on this web site, it is important to note that 100% security cannot always be guaranteed. If you are apprehensive about transmitting sensitive information over the internet, we have provided alternative options to enable a hassle-free shopping and purchase experience. You may reach us at (513) 245-2420 during regular business hours (Monday-Friday) to make payments via Credit Card, Check, or Money Order. Alternatively, if you opt for the latter payment method, please include your Order Number in the Memo field and send the payment to: DTEP, LLC., 4811 Winton Road, Cincinnati, Ohio 45232. We will process your order upon receipt of payment.
How you remove or modify information provided to us
We do not mandate the creation of an online account to enable shopping with us. However, if you choose to create an account to expedite future purchases and for an easier checkout and order lookup experience, we will store your information in our database. Should you wish to have this information deleted from our database, you must notify us in writing at DTEP, LLC., 4811 Winton Road, Cincinnati, Ohio 45232. Please ensure that you provide accurate contact information in the event that we require additional information to verify your authority to manage this information. It is important to note that we may keep information about a specific sales transaction for record-keeping purposes and to facilitate servicing that particular transaction.
To update and modify your online account information, please sign in using the “My Account” link located at the top of any page. From there, you may edit your password, shipping and billing details, as well as any other pertinent information associated with your account.
For GDPR requests use: Request Data Page -or- Request Data Removal Page
Other Sites and Social Networks
While browsing through our website, you may come across informative links to other websites operated by third-party entities. These links and sharing services are meant for your convenience, and we do not assume responsibility for the privacy practices or content of such other websites and services. It is important to note that the appearance of these links on our website should not be construed as an endorsement or affiliation with the linked website. Furthermore, we may provide you with the opportunity to engage with us and other customers on social media platforms, such as by following our microblogs or becoming a fan of our page on a social media website. These other websites, social media platforms, and sharing services collect information independently from their users, which are subject to their own privacy policies. We encourage you to review the privacy policy and data collection practices of any website you visit in this manner and remind you that we will not be held liable for the actions or practices of such websites. Nonetheless, we are committed to preserving the integrity of our site and welcome feedback on these linked sites, including if a specific link does not work.
FTC Disclosure
We may use the services of Google, Infolinks Inc and/or Prosperent to automatically affiliate commercial links or display contextual advertising to you during your visit to one of our sites. You should know that we oftentimes get paid if you click one of these links and/or ultimately purchase a product or service. This disclosure is provided in accordance with the Federal Trade Commission’s 16 CFR § 255.5: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Questions and feedback
We value your feedback and are open to your inquiries, comments, and concerns about privacy. If you have any questions or comments regarding this policy, please do not hesitate to contact us via our website for fastest response or by postal mail at the following address: DTEP, LLC., 4811 Winton Road, Cincinnati, Ohio 45232
International Visitors
If you are visiting our web site from a location outside of the U.S., your orders placed through our web site will be accepted and fully processed in and shipped from the U.S. and all information you provide will be maintained on our web servers and/or internal systems located within the U.S. and your connection will be through and to servers located in the U.S.
Terms of Service
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website. By accessing or using our sites and services, you signify that you agree to our Terms of Service.
Changes to our policy
As we continue to offer our visitors new and different types of content and services, we may modify our information collection and use practices. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis, and we will update this Privacy Policy.